1 hardware maintenance service implementation process Beijing Foreign Fest After years of hardware maintenance service work, summed up a set of standards and effective implementation process , providing customers with a high level of standardization of maintenance services .
2 service response level and content Depending on system operation and maintenance of the technical problems encountered in the division of grade , I developed a different service processes, depending on the device or system failure or urgent issues that need , I provide different levels of technical support , our company based on experience and different faults type the system services into three levels , depending on the fault start different levels of service response processes. 3 professional hardware maintenance service processes Refer to the operation and maintenance management practices of ITIL , North Ming Software summarize and establish an effective standardized service processes , the better for our customers to provide specialized services .
4 Hardware Maintenance Services l mainframe products n IBM PC server , minicomputer server n HP \ SUN PC server and minicomputer server n Dell PC server l Storage Products n IBM full range of storage , tape libraries , SAN devices n HP \ SUN full range of storage , tape libraries , SAN devices n EMC full range of storage products n HDS full range of storage products n NETAPP full range of storage products Brocade switches n l Network Products n Cisco whole series routers, switches and other networking products n H3C full range of routers, switches and other networking products n various domestic and international network security devices , CISCO, H3C, JUNIPER, NETSCREEN, Talent , the Green League , etc. 5 Hardware Maintenance Services 5.1 Hardware Maintenance Services Basic content l Hardware system daily services n Call responsive service , 7 * 24 hours of business-critical response n everyday routine checks and health checks Resident duty service n n device microcode upgrades, expanded services n equipment fault diagnosis, troubleshooting service l System Software Services n operating system upgrades, software installation, commissioning and management n Operating system maintenance, backup and recovery n Operating system fault diagnosis, fault handling n operating system performance optimization l cluster software services n High availability software initial installation , configuration, and delete n High availability software fault diagnosis, exclusion n High availability software configuration changes 5.2 System Hardware Maintenance Services Services Overview This service is to provide server hardware and operating system software maintenance , is designed to help users improve their application system availability and ensure long-term stability user application systems running efficiently . Services Beijing Foreign Fest timeliness business according to the user demand for IT equipment provided by the user responsive services. Its clients include the server software and hardware systems , according to the service content , service levels, from high to low is divided into four levels , can also be customized according to user needs , via remote or on-site service , a user within an acceptable time users system for fault diagnosis and troubleshooting , to maximize the protection of user information system availability and reduce the impact of failures on business operations . Beijing, according to user needs to provide 5x8 and 7x24 Fest hour hotline service, the service is divided into system hardware services and software maintenance services. 1, the system hardware maintenance l regular preventive maintenance services, on-site inspection services to check the system hardware health l Hardware Error Analysis and Fault Diagnosis l Replace the damaged parts l equipment upgrades, expanded services l equipment troubleshooting services l The device microcode upgrade services l parts inventory adequate protection for the user to provide spare parts 2 , spare parts service advantages l Shenzhen , Beijing has two Spares , accessories and more complete model number , guaranteed service project needs l regular and reliable spare parts supply channels , according to the project at any time to adjust inventory to ensure quality of service l strict management of spare parts : Spare parts procurement management , spare parts warehousing testing , spares and a library, spare parts inventory control, to ensure to provide customers with spare parts are perfect l 7 * 24 hour fast logistics support , spare parts required in the shortest time to the customer site
3, the system software maintenance l regularly interview , check the system operating conditions l operating system package installation , commissioning and management l operating system upgrades l operating system routine maintenance l Operating System PTF patch distribution , upgrade installation l operating system backup , data recovery l Operating system fault diagnosis, fault handling l Operating System Performance Analysis and Optimization l High availability software initial installation , configuration, and delete l hotline service at any time to answer user technical advice 3 , Service Process According to experience, from Beijing Fest hardware maintenance services of several key process is as follows : l initial inspection process l Inspection Process l Troubleshooting Process l fault escalation process l emergency response procedures 5.3 System Security Optimization Service Services Overview User is using IBM, HP, SUN server equipment, installation of a UNIX operating system, safety and reliability is relatively high , the user's actual application effect is dependent on system resources and application resource permissions , security settings, and manage the use of the adequacy the corresponding provision of the UNIX operating system security mechanisms . With graphics , databases , network connections more and more diversified use , re-evaluate the system resources on the server and application resources whether the norms and strict security settings to enhance security in a complex environment settings , with considerable necessity . Services 1 , server security assessment services Beijing Foreign Fest will use professional tools combined with years of experience in the implementation of the system according to the user's system to conduct a comprehensive safety inspection , providing safety assessment and recommendation report . 2 , security strengthened l serve as the basis of the safety assessment , the implementation of the security settings in the system level security implementation does not involve application resources . l The level of system security settings , user permissions cleanup , system resource security settings , security audit to regulate, and to assist users with implementation ; l is the provision of a safe design tools to facilitate the implementation is complete, users can use tools for routine safety monitoring and management ; l provide direction on the application of resource security assessments for the user to make some rationalization proposals. 3 , security consultancy services To security assessment services based on the user cooperation, a comprehensive understanding of the application system security architecture , the application system security architecture optimization and transformation. 5.4 Performance analysis and optimization services Services Overview The service is designed to help users rational use of system resources , found to affect the performance of systems and applications play setup, operation and system application behavior bottlenecks and provide users with suggestions for improvement. Services Optimized for performance under different levels of user requirements, the service provides two levels of service , the basic performance and advanced performance optimization services consultancy services . 1, the basic performance optimization services: l The use of system resources to assess , mainly related to the operating system itself , and system hardware resources to set performance and put forward reasonable proposals ; l Check the system some performance related parameters are set correctly , as incorrect , Beijing Foreign Fest will provide recommended settings , and help users to implement amendments to the program ; l Use the tools provided by the operating system itself can do for systematic monitoring, analysis system performance problems , and if there are problems, will further analyze the causes of performance bottlenecks , such as just the system hardware issues, Beiming software can help users to do the hardware upgrade or modification ; l If the problem involves the performance of applications , from Beijing Fest performance in the Senior Service Advisor provide services for users . 2 , Superior Performance Advisor Services The basic performance optimization service basis , add the following ; l on the application of the system to evaluate the efficiency of the proposed , such as determining whether a reasonable application performance is architecture , application deployment is reasonable , etc., and assist in the implementation ; l According to user needs, system resource usage to predict and provide quantitative recommendations. 5.5 Hardware Upgrades Professional Services Services Overview With the continuous development of their business , some users are currently using some server configuration has been unable to meet business performance requirements, as part of the configuration to consider upgrading Beiming software will provide users with hardware upgrades. Services l Check the system configuration , combined with user application performance conditions, to provide users with hardware upgrade feasibility analysis, develop the best hardware upgrade program and to develop hardware upgrade installation plan l upgrade risk assessment , the development of recovery plans exception l help users purchase the appropriate upgrade parts l upgrade the hardware installation l After installation is complete, tracking the effect on the upgrade , ensure that the upgrade can satisfactorily resolve performance issues 5.6 operating system upgrade services Services Overview Sometimes users need to update the business development of application systems for the protection of investments under the existing hardware required installing a new system, then you need a lot of time on the existing server operating system upgrade accordingly . Beiming software can provide users with complete system upgrade services. Services 1, to understand the user's existing environment , feasibility and risk assessment systems upgrade 2 Determine upgrade approach , the preparation of operating plans to upgrade 3 , an upgrade plan , the plan will be fully analyzed in upgrading existing user environment and provide specific detailed upgrade procedure , considering the upgrade issues that may arise and do adequate testing work to ensure the successful completion of the upgrade 4 , the upgrade testing process is a must 5, and complete system upgrade 6, the system upgrade status tracking system after maintenance 5.7 Logical Partition Implementation Services Services Overview Logical partitions on the server technology is a widely used technique Beiming software can provide users with professional logical partition planning, implementation, and maintenance services. Services 1, the logical partition plan, before the purchase of equipment for some logical partitions you want to use technology users, Beiming software can provide zoning consulting services can provide users with the hardware configuration recommendations ; 2 , for the procurement of equipment has no ability to implement logical partitioning technology users, the software can provide users Beiming implement logical partitions ; 3, in the implementation process, Beiming software the user is on-site technical training to ensure that users can manage their own future partition ; 4 , such as user needs , Beiming software also provides users with system installation, data migration and other services. 5.8 Storage Systems Maintenance Services Services Overview This service is to provide a storage server hardware warranty and implementation of the deployment services are designed to help users protect business data , increase data security, reliability , improve storage system performance. Services Beijing Foreign Fest for the user's associated storage systems to provide professional maintenance services , not only to ensure the reliability of the storage device hardware , but also to provide users with planning and implementation of services and performance tuning services. l regular preventive maintenance services, on-site inspection services to check health of the storage system hardware l damaged parts repair and replacement service l storage equipment upgrades, expanded services l storage device microcode upgrade services l disk arrays , fiber switches, tape libraries and other equipment installation , planning, implementation services
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